Privacy Policy

1. Introduction

Welcome to Pizza Ranch. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, mobile applications, or any of our food delivery and restaurant services.

This policy applies to all users of our services, including customers who place orders, create accounts, visit our restaurants, or interact with our digital platforms. By using our services, you agree to the collection and use of information in accordance with this policy.

Our Commitment: We never sell your personal data to third parties. Your information is used solely to provide and improve our services, communicate with you, and fulfill legal obligations.

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in Section 13.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, order preferences
• Payment Information: Credit card details, billing information (securely encrypted and stored)
• Food Service Specific Data:
  • Order history and favorite meals
  • Dietary preferences and restrictions
  • Allergen information you provide
  • Special dietary requirements (vegan, halal, kosher, gluten-free, etc.)
  • Loyalty program and rewards data
  • Table reservation information
  • Catering event details and requirements
  • Delivery instructions and location preferences
• Communication Data: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription preferences, promotional opt-ins/opt-outs

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Location Data: Approximate location based on IP address, GPS location (with permission) for delivery services
• Cookie Data: Session IDs, user preferences, analytics data, advertising identifiers
• Performance Data: Page load times, error reports, system performance metrics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status updates
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign performance data and audience insights (anonymized)
• Public Sources: Publicly available information to verify identity or prevent fraud

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food delivery and restaurant services:

• Processing and fulfilling food orders
• Managing deliveries and coordinating with delivery partners
• Account creation, maintenance, and authentication
• Customer support and inquiry resolution
• Payment processing and transaction management
• Quality assurance and service optimization
• Personalizing your dining experience based on preferences and order history

3.2 Communication

We communicate with you for service-related and informational purposes:

• Order confirmations, preparation updates, and delivery notifications
• Account-related communications and security alerts
• Customer support responses and follow-ups
• Important policy changes and service updates
• Marketing communications (only with your explicit consent)
• Loyalty program updates and rewards notifications

3.3 Marketing and Analytics

With your consent, we use your information for marketing and analytical purposes:

• Personalizing food recommendations and promotional offers
• Analyzing customer behavior and preferences to improve our menu and services
• Measuring the effectiveness of marketing campaigns
• Conducting market research for new product development
• Creating anonymized reports on usage patterns and trends
• Optimizing website performance and user experience

3.4 Legal Compliance and Security

We may use your information to comply with legal obligations and ensure security:

• Responding to legal requests, court orders, and regulatory inquiries
• Preventing fraud, unauthorized access, and security breaches
• Protecting our rights, property, and the safety of our customers and employees
• Resolving disputes and enforcing our terms of service
• Maintaining records for tax and accounting purposes
• Age verification and compliance with age-restricted services

4. Information Sharing and Disclosure

4.1 Service Providers and Partners

We share information with trusted third parties who help us provide our services:

• Payment Processors: Stripe, PayPal, and other payment services for secure transaction processing
• Delivery Services: Third-party delivery companies to fulfill food delivery orders
• Cloud Storage Providers: Amazon Web Services (AWS), Google Cloud for secure data storage
• Email Marketing Services: Mailchimp, SendGrid for customer communications
• Analytics Providers: Google Analytics, Facebook Analytics for website performance analysis
• Customer Support Tools: Zendesk, Intercom for customer service management
• Security Services: Cloudflare, other security providers for protection against cyber threats

All service providers are contractually required to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our interests:

• Compliance with court orders, subpoenas, and legal processes
• Response to government requests and regulatory investigations
• Protection of our rights, property, and intellectual property
• Public safety concerns and emergency situations
• Prevention of fraud, illegal activities, and terms of service violations

4.3 Business Transfers

In the event of a business transaction, your information may be transferred:

• Mergers, acquisitions, or sale of assets
• Bankruptcy or insolvency proceedings
• Corporate restructuring or reorganization

We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent for specific purposes, such as promotional partnerships or special offers from trusted brands.

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Data Encryption: AES-256 encryption for sensitive data at rest, including payment information
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Controls: Multi-factor authentication and role-based access for employees
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular Backups: Automated, encrypted backups with disaster recovery procedures
• Vulnerability Testing: Regular security audits and penetration testing

5.2 Organizational Security Measures

We maintain strict organizational policies to protect your data:

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Clear protocols for collecting, storing, and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive plan for detecting, responding to, and recovering from security incidents
• Third-Party Audits: Regular security assessments by independent security firms
• Compliance Standards: Adherence to industry standards like PCI DSS for payment security

5.3 Your Security Responsibilities

You play an important role in protecting your information:

• Use strong, unique passwords and change them regularly
• Never share your login credentials with others
• Log out of your account when using public or shared computers
• Be cautious of phishing emails and suspicious links
• Report any suspicious account activity immediately
• Keep your devices updated with the latest security patches
• Use secure networks when accessing your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you promptly via email and/or prominent notice on our website, and report to relevant authorities as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage. Below is a detailed breakdown of the types of cookies we use:

Additional Tracking Technologies

We also use the following technologies to improve our services:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertisement performance measurement and audience building
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser data storage for enhanced functionality
• Session Storage: Temporary data storage during your visit

Cookie Management

You can control cookie settings through your browser preferences or our cookie consent banner:

• Accept or reject specific types of cookies
• Delete existing cookies from your device
• Set browser to notify you before cookies are placed
• Block all cookies (may affect website functionality)

Note: Disabling certain cookies may limit website functionality, including the ability to place orders or access your account.

7. Your Privacy Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal information, depending on your location:

7.1 Right of Access

You have the right to know what personal data we have about you, including:

• Categories of personal information we collect
• Sources from which we collect your information
• Purposes for collecting and using your data
• Third parties with whom we share your information

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. We will make reasonable efforts to update your information promptly.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when:

• The data is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

7.4 Right to Restrict Processing

You can request limitation of how we use your data in certain circumstances, such as when you contest the accuracy of the data.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You can object to processing of your personal data for:

• Direct marketing purposes (including profiling)
• Processing based on legitimate interests
• Scientific, historical research, or statistical purposes

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: +75 827 173 6512
• Mail: 4786 Liberty Ave, Pittsburgh, PA 15224, USA

We will respond to your request within 30 days and may request additional information to verify your identity.

8. Children's Privacy

Pizza Ranch is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16.

Our Policy

• We do not knowingly solicit or collect personal information from children under 16
• We do not sell products or services directly to children
• We do not knowingly allow children under 16 to create accounts on our platform
• Our marketing and advertising are not directed toward children

Parental Notification

If you are a parent or guardian and believe your child under 16 has provided personal information to us, please contact us immediately at [email protected]. We will:

• Verify the child's age and parental relationship
• Promptly delete the child's personal information from our systems
• Terminate any accounts created by the child
• Take steps to prevent future collection from the same child

Third-Party Services

We cannot control the privacy practices of third-party websites or services linked from our platform. Parents should monitor their children's online activities and review the privacy policies of any external sites their children visit.

9. International Data Transfers

As a global service provider, we may transfer your personal information to countries outside your residence for processing and storage.

9.1 Protection Measures

When transferring data internationally, we ensure adequate protection through:

• Adequacy Decisions: Transfers to countries deemed adequate by relevant authorities (e.g., EU-Japan adequacy decisions)
• Standard Contractual Clauses (SCCs): Legally binding agreements ensuring data protection standards
• Data Processing Agreements: Detailed contracts with processors outlining security requirements
• Certification Programs: Participation in recognized privacy frameworks
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and analytics services
• European Union: Data processing and customer support
• Canada: Backup and disaster recovery services
• Other Countries: As needed for service delivery, always with appropriate safeguards

Rights Related to Transfers

You have the right to:

• Obtain information about the safeguards in place for international transfers
• Request copies of relevant adequacy decisions or standard contractual clauses
• Object to transfers in certain circumstances
• Lodge complaints with supervisory authorities about international transfers

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our interests.

Safe Data Disposal Practices

When data reaches the end of its retention period, we ensure secure disposal through:

• Electronic Data: Complete deletion using industry-standard methods that make recovery impossible
• Physical Records: Secure shredding and destruction by certified disposal services
• Backup Systems: Systematic purging from all backup and archive systems
• Third-Party Data: Coordination with service providers to ensure complete removal
• Disposal Records: Maintenance of disposal logs for compliance verification

Early Deletion Requests

You may request earlier deletion of your data, subject to:

• Legal and regulatory retention requirements
• Ongoing contractual obligations
• Legitimate business interests (fraud prevention, dispute resolution)
• Technical feasibility of selective deletion

11. Third-Party Links and Services

Our website and mobile applications may contain links to third-party websites, social media platforms, and external services. This Privacy Policy applies only to Pizza Ranch services.

External Links

When you click on third-party links, you leave our platform and are subject to the privacy practices of the external site. We are not responsible for:

• Privacy policies and practices of linked websites
• Content, accuracy, or safety of third-party sites
• Data collection by external services
• Security measures of third-party platforms

Social Media Integration

Our services may integrate with social media platforms (Facebook, Instagram, Twitter). These integrations may:

• Allow you to share content from our platform
• Enable social login functionality
• Display social media feeds or content
• Track your interactions for advertising purposes

Your Responsibility

When using third-party services linked from our platform:

• Review their privacy policies before providing information
• Understand their data collection and usage practices
• Configure privacy settings according to your preferences
• Contact them directly with privacy-related questions
• Exercise caution when sharing personal information

Embedded Content

Third-party content embedded on our site (videos, maps, widgets) may collect data independently. We recommend reviewing the privacy policies of:

• YouTube (for embedded videos)
• Google Maps (for location services)
• Payment processors (for checkout processes)
• Other embedded service providers

12. Policy Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other factors.

12.1 Change Notification Methods

When we make changes to this policy, we will notify you through:

• Website Notice: Prominent banner or notice on our homepage
• Email Notification: Direct email to registered users for material changes
• App Notifications: Push notifications through our mobile applications
• Account Dashboard: Notification in your account when you log in
• Social Media: Announcements on our official social media channels

12.2 Types of Changes

Different types of changes receive different notification treatments:

• Minor Changes: Clarifications, formatting, or non-material updates - website notice only
• Material Changes: Changes affecting data use, sharing, or rights - email notification + website notice
• Significant Changes: Major policy overhauls - multiple notification methods + explicit consent request

12.3 Checking for Updates

To stay informed about policy changes:

• Check the "Last Updated" date at the top of this policy
• Visit our Privacy Policy page periodically
• Subscribe to our email updates
• Follow our social media accounts for announcements

Continued Use and Acceptance

By continuing to use our services after policy changes take effect, you accept the updated terms. If you disagree with changes, you may:

• Stop using our services
• Delete your account
• Contact us to discuss specific concerns
• Exercise your data rights (deletion, restriction, etc.)

Version History

We maintain a record of significant policy changes. You can request information about previous versions by contacting our privacy team.

13. Contact Information and Privacy Inquiries

Response Commitment

We are committed to addressing your privacy concerns promptly:

• Initial Response: Within 3 business days of receiving your inquiry
• Simple Requests: Resolved within 5-7 business days
• Complex Matters: Up to 30 days with regular updates on progress
• Data Subject Rights: Processed within legal timeframes (typically 30 days)

13.1 When to Contact Us

Reach out to us for privacy-related matters including:

• Questions about this Privacy Policy
• Requests to exercise your data rights
• Concerns about data handling practices
• Reports of potential privacy violations
• Requests for data deletion or account closure
• Marketing communication opt-out issues
• Data breach notifications or security concerns

13.2 Complaint Resolution

If you're not satisfied with our privacy practices:

1. Contact Us First: Give us the opportunity to address your concerns directly
2. Escalation: Request to speak with our Privacy Officer for complex issues
3. External Resolution: If unsatisfied, you may contact relevant authorities

Supervisory Authority Contact

For residents in jurisdictions with data protection authorities, you have the right to lodge complaints with:

• EU Residents: Your local Data Protection Authority
• California Residents: California Attorney General's Office
• Other Jurisdictions: Relevant privacy regulatory bodies

Information to Include

When contacting us about privacy matters, please provide:

• Your full name and contact information
• Account details or order numbers (if applicable)
• Specific nature of your inquiry or concern
• Any relevant documentation or evidence
• Your preferred method of communication

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing activities that are based on consent. This section explains how to withdraw different types of consent.

14.1 Marketing Consent Withdrawal

To stop receiving marketing communications, you can:

• Email Unsubscribe: Click the "unsubscribe" link at the bottom of any marketing email
• Account Settings: Log in to your account and update communication preferences
• Customer Support: Contact our support team to opt out of all marketing
• Phone: Call +75 827 173 6512 during business hours
• Written Request: Send a letter to our address requesting marketing opt-out

Processing Time: Marketing opt-out requests are processed within 48 hours. You may receive already-scheduled communications during this period.

14.2 Cookie Consent Withdrawal

To withdraw consent for cookies and tracking:

• Update your cookie preferences through our cookie banner
• Clear existing cookies from your browser
• Adjust browser settings to block future cookies
• Use browser privacy/incognito mode
• Install privacy extensions or tools

14.3 Account and Data Processing Consent

To withdraw consent for account-related data processing:

1. Account Deactivation: Temporarily suspend your account while retaining basic information
2. Account Deletion: Permanently delete your account and associated data
3. Selective Consent Withdrawal: Withdraw consent for specific processing activities while maintaining your account

14.4 Account Deletion Process

To permanently delete your account and data:

1. Log in to your account settings
2. Navigate to "Account Management" or "Privacy Settings"
3. Select "Delete Account" option
4. Confirm your identity and deletion request
5. Review what data will be deleted vs. retained for legal compliance
6. Complete the deletion confirmation process

Impact of Consent Withdrawal

Withdrawing consent may affect your ability to:

• Receive personalized recommendations and offers
• Access certain account features or services
• Get timely updates about orders and deliveries
• Participate in loyalty programs and rewards
• Use social media integration features

Data Retention After Consent Withdrawal

Some information may be retained even after consent withdrawal for:

• Legal compliance requirements (tax records, transaction history)
• Fraud prevention and security purposes
• Dispute resolution and legal claims
• Regulatory obligations

We will clearly communicate what data will be retained and why when you withdraw consent.

15. Conclusion

At Pizza Ranch, we believe that privacy is a fundamental right, and we are committed to earning and maintaining your trust through transparent and responsible data practices. This Privacy Policy represents our ongoing commitment to protecting your personal information while providing you with exceptional food delivery and restaurant services.

Our Privacy Commitment

We pledge to:

• Collect only the information necessary to provide and improve our services
• Use your data transparently and for clearly stated purposes
• Implement robust security measures to protect your information
• Respect your privacy rights and respond promptly to your requests
• Never sell your personal data to third parties
• Continuously improve our privacy practices and policies
• Comply with all applicable privacy laws and regulations

Building Trust Through Transparency

Trust is the foundation of our relationship with you. We understand that sharing your personal information requires confidence in our ability to protect and respect it. That's why we:

• Provide clear, easy-to-understand explanations of our data practices
• Give you meaningful choices about how your data is used
• Regularly review and update our privacy measures
• Train our employees on privacy best practices
• Work only with trusted partners who share our privacy values

Your Role in Privacy Protection

While we take extensive measures to protect your privacy, your participation is also important:

• Review this policy regularly to stay informed about our practices
• Keep your account information accurate and up-to-date
• Use strong passwords and protect your login credentials
• Contact us with any questions or concerns about privacy
• Report any suspected security issues or unauthorized access

Questions and Feedback

We welcome your questions, feedback, and suggestions about our privacy practices. Your input helps us improve our services and better protect your privacy. Please don't hesitate to reach out to us at [email protected] or through any of the contact methods listed in Section 13.

Staying Current

Privacy laws, technology, and our business practices evolve over time. We encourage you to:

• Bookmark this Privacy Policy for easy access
• Check the "Last Updated" date periodically
• Sign up for our privacy-related communications
• Follow our social media accounts for important announcements

Thank You

Thank you for choosing Pizza Ranch and for taking the time to learn about our privacy practices. We value your business, trust your data with us responsibly, and look forward to serving you delicious food while protecting your privacy every step of the way.

Remember: This Privacy Policy was last updated on January 15, 2026. Please check this page regularly for the most current version of our privacy practices.